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Customer Experience Excellence - Rackspace
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October 10th, 2008customer development, marketingLittle did I know that mikal.org was one of Rackspace Hosting’s first managed server customers over nine years ago. One of the first 200 apparently.
A handwritten note and cow bell to celebrate their recent IPO; Rackspace understands that customer service is the new marketing.
Is there anything you can do today to thank your most important customers?
More on saying “thank you”:
- The power of saying thank you: Laura Trice on TED.com
- Even Microsoft thinks “thank you” is a good idea
- Zaz Lamarr hearts Zappos
- The Three “Ds” of Customer Experience
One Response to “Customer Experience Excellence - Rackspace”
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Juvie
“Customer service is the new marketing,” is a brilliant observation. Well said!
